The equipment is guaranteed against faulty workmanship and defective materials for a 2 year period from date of shipment. IDEAL’S responsibility is limited to repair or, at IDEAL’S election, replacement of any part proven to be defective. The warranty does not cover and charges for removal and reinstallation of equipment nor any incidental or consequential damages of the equipment. In cases where it is not practical to return the equipment to the factory for warranty repairs, the customer is to provide IDEAL with all the information and documentation required in order to determine the nature of the problem. If determined that the problem is warranted, IDEAL will authorize the owner or an owner’s representative to carry out these repairs by themselves or through a local shop at standard labor rates. Standard rates will have to be previously agreed and approved by IDEAL as reasonable. The length of time that each repair is to take cannot vary significantly with the time needed for that repair as per IDEAL’S experience.
The above warranty does not apply to:
Metal finishes and coatings
Any equipment not installed or maintained following IDEAL’S instructions
Any equipment damaged by casualty or improper use, repair or modification by other than IDEAL’S personnel without IDEAL’S written authorization
Any equipment installed in a vessel or manner judged by IDEAL to be an inappropriate application for its product, or used with other products incompatible with the IDEAL product or which adversely affects its performance or durability.
Upon discovery or any apparent defect, notify your boat builder or IDEAL at:
Ideal Windlass Company 5810 Post Road P.O. Box 430 East Greenwich, RI 02818 USA Telephone: 4018842550 * FAX: 4018841260
IDEAL Windlass Company 5810 Post Rd. * PO Box 430 East Greenwich, RI 02818 USA TEL: 401.884.2550 * FAX: 401.884.1260