SUPPORT
Customer service and
support
at Ideal Windlass is number one. Our owners and engineers work with our
customers directly. No customer reps reading from owners manuals. If you are
an existing owner of any Ideal products please start with a visit to our
Frequently Asked Questions
page. If you don't find you answer there, click the link above and browse
our more in-depth literature page. If all else fails
contact our customer service
department and we will assist you immediately.
Factory repair service for your automatic
anchoring system is available by returning your windlass to the address
below. Remove your windlass from your boat, put it in a box and ship it to
us. Upon receipt of your windlass, it will be inspected and you will be
telephoned with an estimate of repair within a day or two of receipt. Normal
lead times on repairs is less than one month, rush service is available by
request if required. For a general layout and description of our standard
repair services, view our repair service
page.
Windlass parts are also available direct from the
our factory. In order to serve you best make sure that you have your Model &
Serial Number from your windlass with you when you contact us for parts.
Need help
identifying your windlass?
If you have any questions with any of our programs please feel free to
contact us at the numbers below. If we are not available, please leave a
message and we will promptly return the call as soon as we return.
Our Office Hours are:
Monday through Thursday 9:00 AM - 5:00 PM EST
IDEAL Windlass Company 5810 Post Rd. * PO Box 430 East
Greenwich, RI 02818 USA
TEL: 401.884.2550 * FAX: 401.884.1260